Legal
Your trust matters to us. This policy explains what information we collect when you browse our site, send an enquiry, or chat with our AI Safari Advisor — and exactly how we use and protect it.
Last updated · June 2026
Emnel Adventures is a Tanzania safari company (also operating in Kenya and Zanzibar). We help travellers plan private safaris, Kilimanjaro climbs and beach holidays through honest, local expertise. In this policy, "we", "us" and "our" mean Emnel Adventures.
This policy applies to our website and our AI Safari Advisor. It does not cover third-party websites we may link to.
We do not sell your personal information, and we do not use it for advertising.
Our AI Safari Advisor is powered by trusted AI providers (including Anthropic's Claude). When you chat, your messages are processed to generate helpful, grounded responses about travel in Tanzania and the wider region. A short consent notice is shown before the advisor asks for any contact details.
The AI advisor offers guidance and suggestions only. It never takes payment and never confirms a booking — a human specialist always reviews and confirms your trip. We keep a record of conversations to assist you and to improve the service; see Data Retention for how long we keep them.
We share information only with the service providers that help us run Emnel Adventures, and only the minimum needed:
We may also disclose information where required by law.
We use a small number of functional cookies and similar storage — for example, to remember your chat session and your shortlist. We do not use intrusive advertising trackers. Where a cookie notice is shown, you can manage your choices there.
Anonymous AI advisor conversations are deleted automatically after a set period. Enquiries and conversations linked to a booking request are kept while we assist you and to meet our records obligations. Full details are on our Data Retention page.
You can ask us to access, correct or delete your personal information at any time. If you are in the EU or UK, you also have rights under the GDPR, including the right to object to or restrict certain processing, and the right to lodge a complaint with a supervisory authority. To exercise any of these, just contact us.
Some of our providers process data outside your country, including outside Tanzania and the wider region. Where this happens we take care to use reputable providers with appropriate safeguards.
Our website and AI advisor are intended for adults planning travel. We do not knowingly collect information from children under 18 without a parent or guardian.
We may update this policy from time to time. The "last updated" date above always reflects the current version.
Questions about your privacy, or want to exercise your rights? Please reach our team through the Contact page and we will be glad to help.
Questions about this policy? A Emnel specialist is happy to help.
Contact usWe use privacy-friendly analytics to improve your trip planning. With your consent we also use Google Analytics. Your name, email and trip details are never sent to analytics. See our Privacy Policy.